Privacy policy

Last updated: June 14, 2026

CarNeat operates this store and this website, including all related information, content, features, tools, products and services, in order to provide you, as a customer, with a personalized shopping experience (the “Services”). CarNeat is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use or disclose personal data when you visit or use the website, make a purchase or another transaction using the Services, or otherwise communicate with us. If there is a conflict between our Terms and Conditions and this Privacy Policy, this Privacy Policy takes precedence with regard to the collection, processing and disclosure of your personal data.

Please read this Privacy Policy carefully. By using or accessing any of the Services, you confirm that you have read this Privacy Policy and agree to the collection, use and disclosure of your data as described in this Privacy Policy.

What personal data do we collect or process?

When we use the term “personal data”, we mean information that identifies you or another person, or that can be directly associated with you. Personal data does not include information that has been collected anonymously or anonymized in such a way that identification or association with you is no longer possible. Depending on how you interact with the Services, where you live, and what applicable law permits or requires, we may collect or process the following categories of personal data, including inferences drawn from such personal data:

Contact details, including name, postal address, billing address, shipping address, telephone number and email address.

Financial data, including credit card, debit card and financial account numbers, payment card information, financial account information, transaction details, payment method, payment confirmation and other payment details.

Account information, including username, password, security questions, configurations and settings.

Transaction information, including the items you view, add to your shopping cart, add to your wishlist, purchase, return, exchange or cancel, as well as your past transactions.

Communications with us, including information you provide when communicating with us, for example when you submit a request to customer support.

Device information, including information about your device, browser or network connection, IP address and other unique identifiers.

Usage information, including information about your interaction with the Services, including how and when you interact with or browse the Services.

Sources of personal data

We may collect personal data from the following sources:

Directly from you. We collect data, among other things, when you create an account, access or use the Services, communicate with us or otherwise provide us with your personal data.

Automatically through the Services. We collect data, among other things, from your device or when you use our products or Services or visit our website, as well as through the use of cookies and similar technologies.

From our service providers. We collect data, among other things, when we engage service providers to enable certain technologies and when they collect or process your personal data on our behalf.

From our partners and other third parties.

How do we use your personal data?

Depending on how you interact with us or which Services you use, we may use personal data for the following purposes:

Providing, customizing and improving the Services. We use your personal data to provide you with the Services. This includes, among other things, fulfilling our contract with you, processing your payments, fulfilling your orders, storing your configurations and the items you are interested in, sending notifications related to your account, creating, maintaining and otherwise managing your account, arranging shipping, facilitating returns and exchanges, allowing you to submit reviews, and creating a personalized shopping experience for you, for example by recommending products based on your purchases. This may also include using your personal data to better customize and improve the Services.

Marketing and advertising. We use your personal data for marketing and advertising purposes, for example to send marketing and promotional messages by email, SMS or post, and to display online advertising for products or services relating to the Services or other websites, including based on items you have previously purchased or added to your shopping cart, as well as other activities relating to the Services.

Security and fraud prevention. We use your personal data to authenticate your account, provide a secure payment and shopping experience, detect, investigate or take action against possible fraudulent, illegal, unsafe or malicious activities, protect public safety and ensure the security of our Services. If you choose to use the Services and register an account, you are responsible for protecting your login credentials. We strongly recommend that you do not share your username, password or other access credentials with anyone else.

Communication with you. We use your personal data to provide you with customer support and effective Services, respond to your requests in a timely manner and maintain our business relationship with you.

Legal reasons. We use your personal data to comply with applicable law or respond to lawful legal processes, including requests from law enforcement or regulatory authorities, to investigate or participate in civil investigations, potential or actual legal disputes or other adversarial proceedings, and to investigate potential violations of our terms or policies or enforce our terms and policies.

How do we disclose personal data?

In certain circumstances, we may disclose your personal data to third parties for legitimate purposes in accordance with this Privacy Policy. Such circumstances may include the following:

With Shopify, vendors and other third parties who provide services on our behalf, such as IT management, payment processing, data analysis, customer support, cloud storage, fulfillment and shipping.

We disclose personal data to business and marketing partners who provide marketing services for you and display advertising to you. For example, we use Shopify to support personalized advertising with third-party services based on your online activities across different merchants and websites. Our business and marketing partners use your data in accordance with their own privacy policies. Depending on where you live, you may have the right to instruct us not to disclose information about you in order to show you targeted advertising and marketing based on your online activities across different merchants and websites. If you would like to exercise your right and opt out of such uses, you may do so where this option is provided.

When you ask us or otherwise give us your consent to disclose certain information to third parties, for example to deliver products to you, or when you use social media widgets or login integrations.

We disclose personal data to our affiliates or otherwise within our corporate group.

In connection with a business transaction such as a merger or insolvency, to comply with applicable legal obligations, including responding to subpoenas, search warrants and similar requests, to enforce applicable terms of service or policies, and to protect or defend the Services, our rights and the rights of our users or others.

Relationship with Shopify

The Services are hosted by Shopify. Shopify collects and processes personal data about your access to and use of the Services in order to provide and improve the Services. Data that you submit to the Services is shared with Shopify and third parties who may be located in countries other than your country of residence in order to provide and improve the Services for you. In order to protect, expand and improve our business, we also use certain advanced Shopify features that involve data and information from your interactions with our shop, other merchants and Shopify. To provide these advanced features, Shopify may use personal data collected through your interactions with our shop, other merchants and Shopify. In these circumstances, Shopify is responsible for processing your personal data, including responding to your requests to exercise your rights regarding the use of your personal data for these purposes. Further information about how Shopify uses your personal data and what rights you have can be found in Shopify’s Consumer Privacy Policy. Depending on where you live, you can exercise certain rights regarding your personal data through the Shopify Privacy Portal.

Third-party websites and links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to websites that are not affiliated with us or are not controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such websites, including the accuracy, completeness or reliability of the information found on those websites. Information that you provide in public or semi-public places, including information that you share on third-party social networking platforms, may also be viewed by other users of the Services and/or users of those third-party platforms, without restriction as to its use by us or by a third party. The inclusion of such links by us does not imply that we endorse the content of those platforms or their owners or operators, unless expressly stated in the Services.

Children’s data

The Services are not intended for use by children, and we do not knowingly collect personal data from children who have not reached the age of majority in your country. If you are the parent or guardian of a child who has provided us with personal data, you may contact us using the contact details below to request deletion of that data. As of the effective date of this Privacy Policy, we are not aware that we “share” or “sell” personal data of individuals under the age of 16, as those terms are defined under applicable law.

Security and retention of your data

Please note that no security measures are perfect or impenetrable, and therefore we cannot guarantee “perfect security”. In addition, information you send to us may be exposed to risks during transmission. We recommend that you do not use insecure channels when transmitting sensitive or confidential information to us.

How long we retain your personal data depends on various factors. These include, for example, whether we need the data to manage your account, provide Services to you, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

Your rights and choices

Depending on where you live, you may have some or all of the rights listed below regarding your personal data. However, these rights are not absolute, may apply only in certain circumstances, and in certain cases we may refuse your request to the extent permitted by law.

Right of access. You may have the right to request access to the personal data we hold about you.

Right to deletion. You may have the right to request that we delete the personal data we hold about you.

Right to rectification. You may have the right to request that we correct inaccurate personal data we hold about you.

Right to data portability. You may have the right to receive a copy of the personal data we hold about you and to request that we transfer it to a third party under certain circumstances and subject to certain exceptions.

Right to opt out of sale or sharing of data for targeted advertising. Depending on where you live, you may have the right to opt out of the “sale” or “sharing” of your personal data or to object to the processing of your personal data for purposes considered “targeted advertising” under applicable data protection laws. If you wish to exercise your right and opt out of such uses, you may do so where this option is provided. Please note: If you visit our website with the Global Privacy Control opt-out signal enabled, we will, depending on your location, automatically treat this as an opt-out request for the device and browser with which you visit the website. If we can associate the device from which the signal originates with a Shopify account, we will also apply the opt-out request to that account. More information about Global Privacy Control can be found at https://globalprivacycontrol.org/. Apart from Global Privacy Control, we do not recognize other “Do Not Track” signals that may be sent by your web browser or device.

Managing communication preferences. We may send you promotional emails. You may opt out of receiving these emails at any time by using the unsubscribe option included in our emails to you. If you opt out, we may still send you non-promotional emails, for example about your account or orders you have placed.

If your place of residence is in the United Kingdom or the European Economic Area, you may, subject to exceptions and limitations under local law, exercise the following rights in addition to the rights listed above:

Right to object and right to restrict processing. You may have the right to request that we stop or restrict the processing of personal data for certain purposes.

Withdrawal of consent. Where we rely on consent to process your personal data, you have the right to withdraw that consent. If you withdraw your consent, this does not affect the lawfulness of processing based on your consent before its withdrawal.

You can exercise these rights where indicated in the Services, or by contacting us using the contact details below. More information about how Shopify uses your personal data and what rights you have, including rights relating to data processed by Shopify, can be found at https://privacy.shopify.com/en.

You will not be disadvantaged for exercising these rights. To the extent permitted or required by applicable law, we may need to verify your identity before processing your requests. In accordance with applicable law, you may appoint an authorized representative to submit requests on your behalf to exercise your rights. Before we accept such a request from a representative, we require proof that you have authorized them to act on your behalf. It may also be necessary for you to confirm your identity directly with us. We will respond to your request promptly in accordance with applicable law.

Complaints

If you have complaints about how we process your personal data, please contact us using the contact details below. Depending on where you live, you may have the right to appeal our decision by contacting us using the contact details below or to lodge your complaint with the competent data protection authority. For the European Economic Area, a list of the competent data protection supervisory authorities is available online.

International transfers

Please note that we may transfer, store and process your personal data outside the country in which you live.

If we transfer your personal data outside the European Economic Area or the United Kingdom, we rely on recognized transfer mechanisms such as the European Commission’s Standard Contractual Clauses or equivalent contracts issued by the relevant competent authority in the United Kingdom, unless the transfer is made to a country that has been recognized as providing an adequate level of protection.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time, for example to reflect changes in our practices or for other operational, legal or regulatory reasons. We will publish the revised Privacy Policy on this website, update the “Last updated” date accordingly and provide any notice required by applicable law.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of your rights, please contact us by email at biermannjoshua@gmail.com or by post at Horchheimer Höhe 11, 56076 Koblenz, Germany.

For the purposes of applicable data protection laws, we are the controller of your personal data.